What steps are you taking for elderly and vulnerable patients?

Where possible, we have established dedicated time to care for elderly and vulnerable patients. Please call the office to schedule your appointment so that we can give precedence. In accordance to CDC guidelines and social distancing best practices, we’re recommending where possible: - To reserve a dedicated time for essential care visits for elderly and vulnerable patients - Lengthening the time between exams to enable social distancing (6 ft) and allow for proper cleaning & disinfection between patients. - Heightened safety protocols including protective equipment and enhanced cleaning measures

LensCrafters Response to Covid-19

Store update

FAQs

Our commitment

Our stores are open

From Monday to Sunday with usual business hours.

Click on the link below to find your nearest LensCrafters store.

FIND A STORE SCHEDULE YOUR EYE EXAM

The health and safety of our patients and staff remains our top priority. All stores are back to providing routine eye care in alignment with federal, state and local guidance's. Please call the local office to speak to an eye doctor for more information prior to your visit.

In light of the COVID-19 outbreak, we want to ensure the safety of our patients and employees. We are taking steps to ensure wherever enhanced sanitation measures are possible, that they are being implemented.

Protecting your Eyes & the Community

We’ve created a customer and patient experience that prioritizes hygiene and safety without sacrificing our quality of care.

HAND & RESPIRATORY HYGIENE.

Doctors and associates are operating with protective equipment where guidance is required by the local municipality, county, state, or province

Doctors and associates are thoroughly cleaning their hands before every patient and customer interaction.

Hand sanitizer and disinfectant wipes are available for everyone in store.

SURFACE SANITIZATION.

Doctors’ equipment is thoroughly cleaned before every exam.

Associates are cleaning the store at the beginning and close of each day and throughout the day as needed.

Thanks for helping us! And remember, if you’re experiencing symptoms of respiratory illness, including cough and fever, please stay home.

Frequently asked questions

Are your hours of operation staying the same?

We are operating with usual business hours in most locations. Please check the hours of operation for the store nearest you on our website.

What if I have a question that was not listed here?

For any questions you can reach our customer care center directly at 1-877-753-6727. Our LensCrafters.com website is open 24/7 for you to visit and shop online.

Is it safe to try on glasses on display?

Every pair of glasses is cleaned prior to you trying them on, as well as periodically throughout the day.

How are the glasses in your stores cleaned/sanitized?

Anti-septical wipes are used to clean each pair of eyeglasses and sunglasses a customer tries on before returning them to the shelf.

Where are your products made?

Our products are made in one of our Luxottica-owned plants in either the U.S., Italy or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.

Are your packages safe to open?

Yes. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks. Furthermore, according the World Health Organization, it is safe to open packages from China, Italy and other countries where COVID-19 has been reported.

Are packages coming from China and other high-risk countries safe to open?

Coronaviruses have poor resistance in the environment, so the possibility that the virus is transmitted by goods that travel for days or weeks at room temperatures is low. Current scientific knowledge suggests that coronaviruses propagate only through droplets of biological fluids.

Are your online deliveries safe?

When you buy online you avoid close contact with people who might be sick. All our courier service partners have strict protocols in place to ensure all precautionary measures are followed.

Your vision care remains our priority.

Whether you visit us in store or online, all of our services are
designed to make your experience easy and safe.

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