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Customer Service Center
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FAQ
Have a question and need an answer quickly?
Search FAQs by keyword, or browse popular FAQs below.
- 1/19
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Are LensCrafters stores open?
At LensCrafters, we are in the business of caring for people. In this emergency scenario, we are open wherever we are able to continue to serve your urgent vision needs (pick up of your glasses ...
-
Are your hours of operation staying the same?
We are operating under reduced hours of operation in most locations. Most stores will be open from 12-6PM. Please check the hours of operation for the store nearest you on our website. Please ...
-
Is it business as usual?
We’ve made the decision to offer in person services for customers based on urgent need only. If you have an urgent vision need, your eyewear is damaged or defective, or you have a completed pair ...
-
What are you doing to ‘flatten the curve’ on the spread of COVID-19?
Our organization has established an Emergency Response Team in North America to evaluate and respond, in real time, to the needs of our people as well as our valued customers. Our proactive ...
-
Will the return policy timeframe be extended?
Yes. Our return policy will be extended for an extra 30 days once our stores re-open.
-
I received an exclusive offer/promotion that will expire before my local store reopens?
We will gladly honor the exclusive offer/promotion you received up to 60 days when the store reopens.
-
Can I get a copy of my prescription?
Please go to <a href='http://lcc.eyecustcare.com/lenscraftersrequest'>http://lcc.eyecustcare.com/lenscraftersrequest</a> to provide us with your information.
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Can I get a copy of my receipt from my in store purchase?
Please go to <a href='http://lcc.eyecustcare.com/lenscraftersrequest'>http://lcc.eyecustcare.com/lenscraftersrequest</a> to provide us with your information.
-
What if I have a question that was not listed here?
For any questions you can reach our customer care center directly at 1-877-753-6727. Our LensCrafters.com website is open 24/7 for you to visit and shop online.
-
Can I still get an eye exam?
To align with federal, state and local guidance, at this time our doctors are prioritizing “essential care” appointments only. Essential care is defined as Trauma, Vision Loss, Pain, Redness or ...
1/19
Back to FAQ
Are LensCrafters stores open?
At LensCrafters, we are in the business of caring for people. In this emergency scenario, we are open wherever we are able to continue to serve your urgent vision needs (pick up of your glasses or if your eyeglasses are damaged or broken). Please visit LensCrafters.com or call the store directly to see if your store is open.
Back to FAQ
Are your hours of operation staying the same?
We are operating under reduced hours of operation in most locations. Most stores will be open from 12-6PM. Please check the hours of operation for the store nearest you on our website. Please visit LensCrafters.com or call the store directly to see if your store is open.
Back to FAQ
Is it business as usual?
We’ve made the decision to offer in person services for customers based on urgent need only. If you have an urgent vision need, your eyewear is damaged or defective, or you have a completed pair of eyewear ready to pick up we are here to serve you.
Our efforts are especially focused on those who are working on the front line for our communities in this unprecedented time.
Back to FAQ
What are you doing to ‘flatten the curve’ on the spread of COVID-19?
Our organization has established an Emergency Response Team in North America to evaluate and respond, in real time, to the needs of our people as well as our valued customers. Our proactive approach incorporates the guidance of the CDC (Centers for Disease Control), the WHO (World Health Organization), the American Optometric Association (AOA), as well as that of our own internal experts who have decades of experience managing through global crises. The precautionary measures we have put in place range from employee safety procedures to heightened cleaning protocol across our factories, stores and offices and stricter vendor and visitor policies.
Back to FAQ
Will the return policy timeframe be extended?
Yes. Our return policy will be extended for an extra 30 days once our stores re-open.
Back to FAQ
I received an exclusive offer/promotion that will expire before my local store reopens?
We will gladly honor the exclusive offer/promotion you received up to 60 days when the store reopens.
Back to FAQ
Can I get a copy of my prescription?
Please go to http://lcc.eyecustcare.com/lenscraftersrequest to provide us with your information.
Back to FAQ
Can I get a copy of my receipt from my in store purchase?
Please go to http://lcc.eyecustcare.com/lenscraftersrequest to provide us with your information.
Back to FAQ
What if I have a question that was not listed here?
For any questions you can reach our customer care center directly at 1-877-753-6727. Our LensCrafters.com website is open 24/7 for you to visit and shop online.
Back to FAQ
Can I still get an eye exam?
To align with federal, state and local guidance, at this time our doctors are prioritizing “essential care” appointments only. Essential care is defined as Trauma, Vision Loss, Pain, Redness or an exam required for eyewear due to a lost or broken pair. For annual exams, please revisit your appointment needs in 30 days.
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