FAQS

Hearing is one of the most important senses which allows us to perceive our surroundings, communicate, create connections, learn, and enjoy meaningful activities. Hearing loss is a prevalent condition that impacts millions of individuals worldwide. The World Health Organization (WHO) reports that over 1.5 billion people – or 1 in 5 of the global population – experience it in some form. This condition is characterized by a diminished ability to hear clearly, resulting in challenges in understanding speech and engaging in conversations.

The instances of hearing loss rises significantly with age, affecting 25% of individuals over the age of 60 and 50% for those over 75.

Ultimately, untreated hearing loss affects quality of life, often leading to isolation. It has been associated with serious conditions such as depression, anxiety, dementia, and reduced mobility.

Hearing loss can result from various factors. What are the common causes?

• Aging – The natural aging process can lead to a gradual decline in hearing sensitivity. It typically begins around age 50 and affects high frequency sounds. It manifests in difficulties understanding speech in noisy environments.
• Noise exposure – Prolonged exposure to loud noises, such as loud music or machinery, can damage the structures of the ear, resulting in hearing loss.
• Medical conditions – Some medical conditions like ear infections or ear-specific diseases can contribute to hearing loss.
• Genetics – Genetic factors can also play a significant role in hearing loss, usually for severe or profound hearing loss.

Usually, the first signs of hearing loss are difficulties understanding speech in challenging situations, such as speaking with multiple people or in environments with a lot of background noise, like crowded restaurants. Other symptoms may be perceiving speech as mumbled or too fast, needing to ask for repetitions, and complaints from family members. People close to you will often notice your hearing loss before you do. Hearing loss may also cause listening effort – the feeling that you have to strain to understand speech and that conversations cause fatigue. Consult a health provider when you notice one or more of these symptoms. They may recommend an ENT exam to check the physical condition of the ears and get a referral for a professional diagnostic hearing test, performed by an Audiologist.

A hearing test, or audiometry, measures the softest sounds a person can hear in different tones and in speech sounds. During this test you may hear very soft pure tone sounds, ranging from low frequencies (bass) to high frequencies (treble). You may be asked to signal when you hear them. You should initially hear the sounds via air-conduction headphones to determine the threshold of hearing. Then, if hearing loss is detected, the sounds could be delivered via a bone-conduction transducer to locate the site of the damage in the auditory system. The hearing test may also incorporate speech reception tests, which indicate the softest speech sounds you can hear, and word recognition (or discrimination) tests. Here, speech may be presented at a comfortable level, and the Audiologist could measure how many sounds you can hear clearly. The outcome of the test may be an Audiogram, a visual depiction of your hearing capability. The graph specifies the hearing threshold for different frequencies for the right and left ear. An audiologist can interpret these results and determine the existence, degree, type, and shape of your hearing loss.

Many people tend to underestimate their hearing condition because they notice they can still hear some sounds, leading them to believe that their hearing is not completely lost. However, varying levels of hearing loss present differently, and medical hearing tests performed by audiologists play a crucial role in accurately determining the degree of impairment. In practical terms, hearing loss ranges in severity from mild to profound. You should always consult with a hearing health professional to get advice on your hearing condition and explore available treatment options.

People with mild hearing loss usually do not have difficulties understanding speech in optimal conditions, for example facing a single speaker in a quiet room, though they may struggle in sub-optimal conditions. Typical challenges for people with mild hearing loss are difficulties understanding speech in group settings or when background noise is present, such as restaurants or crowded train stations. The over-the-counter hearing aid solution provided by Nuance Audio Glasses is specifically designed to overcome these challenges. It can help focus on the person you want to hear and enhances their voice over the background noise.

People with moderate hearing loss may face difficulties even in optimal conditions and may feel that speech sounds too soft or muffled. They may ask for repetitions when talking to people and exert more effort in communication. They usually experience difficulties when they cannot see the speaker, for example when listening to the TV or radio. Nuance Audio Glasses provides amplification that may help with these issues.

If you have trouble hearing conversations in quiet settings—or have trouble hearing loud sounds, such as cars or trucks, noisy appliances, or loud music—consult a hearing health professional. These are signs that you may have a more severe hearing loss. People with severe or profound hearing loss face significant challenges transforming sounds into meaningful speech without the help of very strong hearing aids or cochlear implants.

There are three types of hearing loss, depending on the location of the damage. These types differ in their causes and treatment options.

If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor (ENT):

• Your ear has a birth defect or an unusual shape.
• Your ear was injured or deformed in an accident.
• You saw blood, pus, or fluid coming out of your ear in the past 6 months.
• Your ear feels painful or uncomfortable.
• You have a buildup of earwax, or you think something could be in your ear.
• You get dizzy or you have a feeling of spinning or swaying (called vertigo).
• Your hearing changed suddenly in the past 6 months.
• Your hearing changes: it gets worse then gets better again.
• You have worse hearing in one ear.
• You hear ringing or buzzing in only one ear.

Nuance Audio Glasses are meant to provide amplification and ease of conversation for adults 18 years and older with perceived mild to moderate hearing loss, helping them hear speech more clearly in challenging situations. Let’s dive into some of the unique features of Nuance Audio Glasses.

• An invisible hearing solution.
• Only 30% of American adults aged 70+ who are affected by hearing loss and could benefit from hearing aids, actually use them. In adults aged 20-69 (Approximately 16% of those suffering from hearing loss) the numbers are even lower.
• One of the main reasons for that is stigma – people sometimes think that using hearing aids makes them look less capable, or older, than they are. This is a real barrier to improved quality of life. Nuance Audio Glasses offers the benefits of a hearing aid with a discreet design. Our hearing technology is not visible to the naked eye. What you see is a stylish pair of eyeglasses–the fast-acting sound system is built into the temples and completely unnoticeable.
• A real improvement in understanding speech in noisy environments. A very common complaint of hearing aid users is that they have difficulty understanding speech in noisy surroundings, even while wearing their hearing aids. Our discreet solution is easy to use and allows you to amplify your preferred sound source when facing it, enhancing it over the background noise, when using the Frontal mode which uses beamforming directional microphones. One of the most effective ways to improve speech understanding in noisy environments is to separate the speaker you want to listen to and the rest of the environment. Hearing aids are limited in their ability to do so. Our Nuance Audio Glasses feature an array of multiple microphones embedded in the temples, as well as advanced directional algorithms that are able to capture the sounds you want to hear. Our technology offers you the best solution in noisy situations with up to a 44% improvement in speech understanding in background noise.
• Nuance Audio Glasses are not limited to assisting those with hearing loss. Their effective support extends to various scenarios, including noisy restaurant dinners or business meetings. Nuance Audio Glasses serves as a booster, enhancing everyone's experience in such situations.
• An effortless journey. A known barrier to hearing aid adaptation is the effort involved in purchasing, fitting, and adjusting to hearing aids. Nuance Audio Glasses offers an innovative approach to hearing rehabilitation. This discreet and stylish Italian-designed smart eyewear ensures a uniquely smooth experience. Prioritizing user convenience, Nuance Audio Glasses are readily available at your local eyewear store, making them easy to access, use, adjust, and manage. An intuitive Nuance Audio App, mobile application, will assist you with choosing the best sound for you, supporting independent user changes anytime, anywhere, eliminating visits to the healthcare clinic as you gain complete control over the device’s sound configuration.
• Improved quality of life. Consistent use of hearing aids has a positive impact on the quality of life by enhancing social participation, engagement, and relief from the cognitive effort associated with hearing difficulties. Nuance Audio Glasses eliminates common barriers such as stigma, cost, effort, and functionality, making it an increasingly appealing choice. Specifically designed for individuals with perceived mild to moderate hearing loss, Nuance Audio Glasses offers a hassle-free experience comparable to wearing regular glasses. This wear-and-go solution includes personalized prescription lenses and delivers amplified, clear, and natural sound. The comfort and ease of use encourage users to wear Nuance Audio Glasses throughout the day, providing consistent auditory stimulation for the long-term maintenance of proper hearing function.

Nuance Audio Glasses are not a mere "sound amplifier", but a proper medical device. They are eyewear frames embedded with groundbreaking technology which seamlessly integrate an air conduction hearing aid (over-the-counter "OTC", in the United States) intended to amplify sound for adult users (18yrs and older) with a perceived mild to moderate hearing impairment. Nuance Audio Glasses may, if necessary, be used in association with prescription lenses for those adults who also require correction of visual defects. Nuance Audio Glasses can be worn all day and can be easily configured via the App to adapt to any situation, from business meetings to family time.

• Discreet open-ear technology
• Comfortable and stylish design
• Ease of use and the appearance of traditional eyeglasses
• Vision and hearing benefits in one seamless solution (optional)

In the United States, Nuance Audio Glasses utilize Nuance Audio Hearing Aid Software to deliver hearing amplification for adults (18 years and older) with perceived mild to moderate hearing loss without the need to see a hearing care professional and was cleared by the FDA on January 31, 2025. Over the Counter (OTC) hearing aids are medical devices regulated by the U.S. Food and Drug Administration (FDA). The FDA created guidelines and quality standards for OTC hearing aids and regulates all hearing aids to ensure safety and effectiveness for consumers. This means a prescription from a licensed professional isn't required and you must be 18+ years to purchase. OTC hearing aids are intended for those who have perceived mild to moderate hearing loss. A hearing test is not required to purchase OTC hearing aids.

Nuance Audio Glasses is a perfect solution for people with mild to moderate hearing loss, or those who find it challenging to understand speech in noisy situations.

• Seek more social engagement and are motivated to find solutions that enhance your ability to connect with family and friends
• Want a solution that improves your quality of life, sensory experience, and overall wellbeing
• Value style and appearance, preferring products that align with your personal taste and make you feel confident

Nuance Audio Glasses addresses mild to moderate hearing loss guaranteeing invisibility, simplicity, and comfort with the best value for money.

Wearing Nuance Audio Glasses addresses the audibility challenge by providing amplification and enhancing the clarity of the speaker you are facing. These glasses feature an innovative microphone array and groundbreaking directional amplification technology, creating a focused beam in the direction you are looking. The sound in this targeted area is amplified, while the surrounding areas remain unaffected. This results in maximum amplification for the person directly in front of you, effectively addressing the challenge of understanding speech in noisy environments for those with mild to moderate hearing loss. Our advanced directional amplification technology, coupled with open ears and natural sound, allows you to effortlessly catch up on sounds that may be missed, especially in noisy surroundings. Nuance Audio Glasses not only offers comfort and convenience but also ensures high-performance sound quality.

Nuance Audio Glasses can be used as a hearing aid for people with mild to moderate hearing loss. Currently, it is not made to be used in conjunction with hearing aids.

The Nuance Audio Hearing Aid Software is compatible with the Nuance Audio Glasses, and delivers the same amplification to each ear. Once you have chosen a preset based on your listening preference (A, B, C or D), you may also adjust the volume setting to meet your hearing needs.

NOTE: IT IS RECOMMENDED THAT YOU SEE A DOCTOR, PREFERABLY AN EAR-NOSE-THROAT DOCTOR IF YOU HAVE PERCEIVED WORSE HEARING IN ONE EAR BEFORE USING AN OTC HEARING AID.

Nuance Audio Glasses are not intended to help out in case of Tinnitus. However, studies show that the use of hearing aids may assist in reduced perceptual burden of Tinnitus, due to the acoustic masking. In that case, you may feel your Tinnitus less when using the glasses, as you will get more amplification of the external sounds around you.

Yes. Nuance Audio Glasses provides significant benefits for people without hearing loss. People with normal hearing may seek more speaker clarity in challenging situations and noisy environments. While some people may not struggle to understand speech, they might still seek some relief from the listening effort that is usually required when holding a conversation in a noisy environment, or with multiple speakers. This is where Nuance Audio Glasses steps in. Nuance Audio Glasses are beneficial as they amplify sounds coming from the direction the listener is facing, thus improving how loud the target speaker can be heard as compared to the surroundings.

There are several differences between Nuance Audio Glasses and traditional hearing aids:

• Style: Nuance Audio Glasses relies on EssilorLuxottica R&D skills, craftsmanship capabilities, and design expertise. As a result, Nuance Audio Glasses seamlessly integrates its technology within a stylish frame.
• Comfort: People who use other OTC or traditional hearing aids tend to complain about discomfort in the ear canal. Nuance Audio Glasses offers vision and hearing benefits in one seamless product. The open-ear solution eliminates the discomfort commonly associated with inside-the-ear traditional aids.
• Directionality: This allows the listener to focus on the speaker they are facing when used in "Frontal" audio mode. For those times when you prefer to experience your surroundings without emphasizing the front, Nuance Audio Glasses also offers the “All-around” audio mode, which amplifies without utilizing the directional algorithm.
• Simplicity: No fitting/configuration is required. You can adjust your Nuance Audio Glasses settings from your Nuance Audio App very easily. Nuance Audio Glasses has been designed to be simple to use and does not require customers to be tech-savvy. You can easily configure Nuance Audio Glasses via the companion Nuance Audio App, choosing the (i) preset program (four options available) that best suits your profile, as well as further personalizing the hearing support by playing with (ii) "volume", (iii) "background noise", and (iv) "audio mode" settings. All these 4 settings are available on the Nuance Audio App home page.
• Accessibility: Unlike traditional hearing aids, Nuance Audio Glasses is an Over-the-Counter product that can be bought directly in-store. Hearing tests and hearing status certification are not required.

Yes! Nuance Audio Glasses are around one quarter of the cost of an average traditional non-OTC hearing aid. They can also turn into a 2-in-1 solution as Nuance Audio Glasses are able to carry prescription lenses (at an additional cost). Hence, your total costs may be less than purchasing equivalent prescription glasses and non-OTC hearing aids separately.

Source: Loud and Clear: Why Americans Want Effective and Affordable Over-the-Counter Hearing Aids. Prepared by the Offices of Sen. Elizabeth Warren and Sen. Chuck Grassley June 2022.

No, the glasses do not use bone conduction, but air conduction. They use directional speakers embedded in the frame, near your ears.

The people around you (at a casual distance) should not hear or be disturbed by the amplified sounds.

You cannot take phone calls through the speakers on your glasses. However, you can continue to make calls as normal (holding the phone close to your ear, using speakerphone mode, or wearing wireless headphones).

When watching TV, the effectiveness of the product depends on acoustic variables like the direction of the speakers, the location of the TV (near/far from the wall), and other factors. We recommend you watch TV with the audio on (try both "frontal" and "all-around" audio modes) and see if that helps.

While this may vary depending on your surroundings (such as the absence of barriers and background noise), Nuance Audio Glasses's amplification of nearby sounds is estimated to have a range of 9 feet / 3 meters.

Before using your Nuance Audio Glasses, we recommend reviewing the User Manual included in the package. You can also access and download the manual here.

As a summary:

• Download the "Nuance Audio" App: Scan the QR code located inside the packaging lid and in the Glasses user guide, or search for the App on Google Play or the Apple App Store. Then, install the app on your mobile device. Additional details about how to perform these activities (downloading/installing the app) are included in the Troubleshooting guide. Please bear in mind that the "Nuance Audio" App will be available:
  • For iOS smartphones starting from iOS 16+, release version 0.3.7 and later releases.
  • For Android smartphones starting from Android 12 with SDK 24, release version 0.4.1 and later releases.
• Open the App and create an account or log in to your existing Nuance account.
• Pair your glasses: Follow the on-screen instructions to connect your Nuance Audio Glasses to your mobile device via Bluetooth.
• Complete the tutorial: Familiarize yourself with the eyewear's controls and key app functions by following the in-app tutorial. Additional information about the app key functions can be consulted accessing Nuance Audio Glasses "Learning Center".
• Calibrate your Glasses: In a silent room, calibrate your glasses by following the guided steps to adapt to your head shape and begin to recognize your voice.

You're now ready to enjoy your Nuance Audio Glasses! Personalize your experience further using the app’s audio settings. To get familiar to Nuance Glasses Audio settings, please consult the Nuance "Learning Center".

After completing the necessary preliminary steps, we suggest following these recommendations to optimize your hearing support:

• 1. Calibrate your Glasses: If you haven't done so yet, calibrate your hearing Glasses to tailor them to your voice and head's shape in a silent room.
• 2. Customize Your Settings in the App:
  • Presets: Choose between four presets (A, B, C, or D) that adapt to your hearing needs.
  • Volume Levels: Adjust the volume levels to suit your preferences.
  • Background Noise: Decide how much background noise you want to hear—low, medium, or high.
  • Audio Mode: Choose between Frontal Mode and All-around Mode.

It may take a short time to get accustomed to the new amplification, but typically no longer than a few days. These sensations are normal and should diminish as you adapt to improved audibility.

If the sound feels unnatural initially, remember that this is a normal part of the adjustment process, and you will become accustomed to it with regular use.

• To turn them on, open the temples of your glasses, then press and hold the multifunction button on the right temple for about 2 seconds. An audio prompt will confirm the Glasses are turned on.
• To turn them off, keep the temples open, then press and hold the multifunction button for about 1 second. An audio prompt will confirm the Glasses are turned off. Also, the glasses automatically turn off when you close the temples.

The Nuance Audio Glasses features a Multifunction Button located on the right temple. This button allows you to perform these various actions:

• Turn Audio On: Press and hold the button for about 2 seconds.
• Turn Audio Off: Press and hold the button for about 1 second.
• Cycle Between Volume Levels: Short press the button to adjust the volume levels; an audio prompt will confirm the change.
• Enter Pairing Mode: Press and hold the button until the blue LED blinks.
• Force Restart: For instructions, please refer to "How to Force Restart my Glasses" within the Troubleshooting guide.
• Factory Reset: For instructions, please refer to "How to Factory Reset my Glasses" within the Troubleshooting guide.

Additionally, you can switch between audio modes (Frontal and All-around) by double tapping on the tap area located on the frame.

The weight of your Nuance Audio Glasses is similar to a pair of average, everyday eyeglasses, for familiar adaptation in wearing.

Once Nuance Audio Glasses are available for purchase, you will be able to choose between three different styles:

• Panthos 48
• Square 54
• Square 56

All three frame styles are available in two colors: Shiny Black and Shiny Burgundy.

By default, Nuance Audio Glasses are equipped with plano Transitions® lenses (GenS), featuring a gray tint on the shiny black frame and an emerald tint on the shiny burgundy frame. However, prescription optical lenses can be fitted to Nuance Audio Glasses frames as an optional upgrade, tailored to your prescription and preferences. For further details and assistance, please consult an authorized Nuance optical dealer. Please note that sun lenses are not available for Nuance Audio Glasses.

You do not need to purchase a new frame if you need to replace the lenses. Simply visit a trusted authorized Nuance optical dealer to order new lenses, which can be seamlessly installed on your existing Nuance Audio Glasses.

To charge your Nuance Audio Glasses, follow these steps:

1. Step 1: Connect the Charging Pad: Use a standard USB-C charger or USB-C power source (minimum 5V) to connect the supplied charging pad and USB-C cable.
2. Step 2: Place your Nuance Audio Glasses on the Charging Pad: Fold the glasses and place them upside down on the charging pad. The magnets inside the charging pad will help position the glasses correctly.

Charging Status Indicators:

• Orange LED: Charging is in progress.
• Green LED: Glasses are fully charged (at least 96%).

Battery Level Indications: When picking up the glasses, both the charging pad LED and the frame LED will indicate the battery level for a few seconds:

• Red LED: Battery level is 0-20%.
• Green LED: Battery level is higher than 20%.

A full charge takes about 3 hours.

The battery contained in the Nuance Audio Glasses is expected to perform as follows, provided the Nuance Audio Glasses are always used under Normal Use Conditions (see below):

• At original capacity, and once fully charged, the battery is expected to provide at least 8 hours of continuous use under average conditions (being where there is moderate surrounding noise and the standard amplification settings are being used).
• Following 500 full charging cycles (corresponding to approximately 16 months of use), the battery is expected to perform at or above 85% of its original capacity.
• Following 1,000 full charging cycles (corresponding to approximately 32 months of use), the battery is expected to perform at or above 80% of its original capacity.

Normal Use Conditions: means:

• Operating the product in line with the user manual, which includes operating the product within the recommended temperature range.
• Not exposing the product to extreme heat, cold or humidity.
• Using the product only for its intended use.
• Using only the provided or certified charging accessories.
• Ensuring the battery is charged and discharged in accordance with the guidelines provided.
• Always making sure that Nuance Audio Glasses is using the latest firmware version.
• Charging the battery at room temperature instead of a lower or higher temperature.
• Charging the battery only when necessary.
• Making sure to charge the battery fully before unplugging it.

You can check the battery level of your Nuance Audio Glasses in the following ways:

1. Via the "Nuance Audio" App: The exact charge level is displayed in the top left corner of the app's home page.
2. LED Indicators: When powering on or turning off your glasses, the LED color indicates the charge level:
   • Red LED: Battery level is between 0% and 20%.
   • Green LED: Battery level is above 20%.
3. Audio Prompt: When powering on the glasses, an audio prompt announces the charge level in 5% increments.

Contact our Support Center and they can inform you on your battery health if you have consented to sharing your data with Nuance Audio Glasses.

Here are some tips to help you maximize the battery life of your Nuance Audio Glasses:

• Always make sure your glasses are using the latest firmware version.
• Turn off hearing assistance if not needed.
• Charge the battery at around room temperature instead of lower or higher temperatures.
• Charge your battery only when necessary.
• Make sure to charge the battery fully before unplugging your glasses.

No, the battery is not replaceable. However, following 500 full charging cycles (corresponding to approximately 16 months of use), the battery is expected to perform at or above 85% of its original capacity. Following 1,000 full charging cycles (corresponding to approximately 32 months of use), the battery is expected to perform at or above 80% of its original capacity.

If you want to know more about how to optimize the battery life, please consult the FAQ "What can I do to extend battery life?".

Besides your Nuance Audio Glasses, the standard package includes a Nuance Audio Glasses case, cloth, a charging pad and cable. The remote control is not included but can be purchased separately.

Yes, Nuance Audio Glasses accessories, so the Charging Pad and the Remote Control, are also covered by a one-year warranty.

The charging pad and remote control can be purchased separately.

The Nuance Audio Glasses Charging Pad is an accessory designed to wirelessly charge your glasses.

To use the charging pad, first connect the USB-C Cable. Plug one end of the USB-C cable (included in the packaging) into the USB-C socket of the Charging Pad. Then connect the other end to a wall plug or adapter (minimum 5v).

Fold your glasses and place them upside down on the Charging Pad as shown in this image. The magnets inside the pad help position the Glasses correctly for optimal charging.

Charging Pad LED Indications:

• Orange LED: Charging is in progress.
• Green LED: Glasses are fully charged (at least 96%).

Battery Level Indications:

• Red LED: Battery level is between 0% and 20%.
• Green LED: Battery level is above 20%.

With the Remote Control, you can:

• Switch between "frontal" (focus amplification on sounds coming from the front) and "all-around" (amplify sounds or speech from all directions) Audio Mode.
• Change the volume level.

Please recall that the usage of the Remote Control doesn’t exclude the use of the App. Indeed, you may use the Remote Control for basic features changes (i.e. volume), while relying on the App for all advanced features.

To pair the Remote Control to your Glasses, follow these steps:

1. If it is your first pairing, remember to pull out the tab before proceeding.
2. When the Glasses are off, press & hold the button on the glasses until the blue LED blinks to enter pairing mode. The Glasses will remain in pairing mode for 3 minutes.
3. Press and hold the side button on the Remote Control until the blue LED blinks to enter pairing mode. The Remote will remain in pairing mode for 3 minutes.
4. Hold the Remote Control next to your glasses.
5. A blue LED on both devices and a "Success" audio chime played on the glasses will indicate that pairing is completed successfully.

Yes. The remote control can be paired with up to two pairs of Nuance Audio Glasses and will control the one that is worn.

By design, Nuance Audio Glasses is IPX4 compliant, including microphone areas. This rating offers protection against splashes of water, making them suitable for workouts or light rain. While they may not be suitable for submersion, they are protected from minor splashes.

By design, the Nuance Audio Glasses frame is resistant to common chemicals like hand sanitizer, cleaners, hand soap, hair gel, and sunscreen.

Daily cleaning:

Use a dampened cloth and neutral soap avoiding all types of sprays, solvents, chemicals, or cleaning solutions containing alcohol or ammonia. Don’t spray directly on the lenses or use dirty or abrasive cloths such as paper towels, tissues or your T-shirt, which may alter the lenses' features. Don't hold your glasses under running water or use any other cleaning tool (such as a hearing aid brush, toothpick, or air pressure) to clean the glasses, including the microphones and the speakers. Store the cleaning cloth away from dirt and dust.

Dry off your glasses before putting them back inside the case, wearing them, or placing them on the Charging Pad for wireless charging.

Deep cleaning:

In case of contact with salt water, pool water or other chemicals such as cosmetics, hairspray, sunscreen and insect repellents, we recommend immediately wiping your Glasses with a damp non-abrasive cloth.

To clean the lenses, use a lens spray, available in stores. Make sure to spray on a cloth and not directly on the lenses.

Gently clean with a damp non-abrasive cloth any dirt or dust from the outer portions of the glasses, including the 6 microphones and 4 speakers.

Protect:

We recommend always storing your glasses in their case when not in use, to protect them from drops and scratches.

Do not place your glasses face down on a surface as this could damage the lenses.

Keep them in a dry place at a temperature ranging from 14°F to 95° (for example: do not leave them on the car dashboard).

Keep the lenses away from extreme temperatures and intense heat sources such as hot air, water vapor or ovens.

Avoid dropping the glasses or putting them close to magnets: placing the frames very close to an external magnet could false trigger the hall effect sensor and turn the product off.

The "Nuance Audio" App, downloadable for free from IOS Apple App Store and Google Play Store, is intended to specifically enable the air-conduction hearing aid by activating, personalizing, and controlling the settings within the hearing aid. The App is to be used only in conjunction with the Nuance Audio Glasses and is intended only for use by individuals 18 years old and older.

Yes, but the Nuance Audio App is mandatory for personalized calibration and firmware updates. It'll help you access the advanced functionalities of your glasses.

You would lose the following settings and functionalities if you used Nuance Audio Glasses without its companion Nuance Audio App:

• Personalized calibration
• Own voice recognition
• Background noise controls
• Synced remote control support
• Presets to adjust according to environments
• Noise tracking
• All advanced features

No. The Nuance Audio App is designed with a user-friendly and accessible interface that requires no technical expertise. Basic tasks, such as adjusting volumes or selecting predefined modes are designed to be straightforward.

While your Nuance Audio Glasses can be used as a standalone device, for the best experience and access to all features, it is recommended to have your mobile device with you.

You can download the Nuance Audio App from your mobile device's App store in two ways:

• Using the QR Code:
  • Locate the QR Code: You can find it inside the packaging lid of your glasses or in the activation section of the Glasses user guide.
  • Scan the QR Code: Use your device’s camera or a QR code scanning App to scan the code, which will direct you to the App store.
• Searching Manually:
  • For iOS devices, open the Apple App Store.
  • For Android devices, open the Google Play Store.
  • Type "Nuance Audio Glasses" into the search bar and press Enter.
  • Look for the official Nuance Audio App, typically labeled "Nuance Audio Glasses".

Download the App: Tap on the App icon to view more details. Click the "Install" button (for Android) or "Get" button (for iOS). You may be prompted to enter your store account password or use biometric authentication to confirm the installation (as established in you mobile device's settings).

Open the App: Once the installation is complete, tap the "Open" button. Follow the App setup instructions to pair the Nuance Audio Glasses and enjoy all its features.

The Nuance Audio App is compatible with iOS smartphones starting from iOS 16+, release version 0.3.7 and later. For Android smartphones, it starts from Android 12 with SDK 24, release version 0.4.1 and later.

Yes, the Nuance Audio App will notify you on how and when to update. It will also help you update the firmware securely.

To keep your Nuance Audio Glasses functioning optimally, it's important to regularly update its firmware. Here’s how:

Check Requirements

• Battery Level: Ensure that the battery level of your glasses is above 30%. Firmware updates cannot be performed if the battery is below this level.
• Internet Connection: Make sure your mobile device is connected to a stable Wi-Fi or mobile data network.

Access the App:

• Open the Nuance Audio App on your mobile device.
• Click on the icon located at the bottom right of the home page.
• Navigate to the "Settings" menu.
• In the Settings menu, select the "My Glasses" section.

Check for Firmware Updates:

• In the "My Glasses" section, you’ll find an interface that displays the current firmware status and any available updates.
• The App will notify you on the homepage if a new firmware release is available.

Perform the Firmware Update:

• If an update is available, follow the prompts within the App to securely perform the firmware update.

If you encounter any difficulties during the update process, you can contact Nuance Support Center for assistance in performing the firmware update.

No, you won't have to recalibrate your glasses and all your preferred audio settings will still be saved.

Yes. The Nuance Audio App is designed to operate correctly with both operating systems (IOS and Android) within the last 4 years.

If you're pairing to the App for the first time:

• Download the Nuance Audio App; for details, please check the FAQ "How can I download the Nuance Audio App?"
• After downloading and opening the Nuance Audio App, log in to your Nuance account and follow the on-screen instructions.

If you have to re-pair the glasses:

• Open the Nuance Audio App.
• Click on the icon on the bottom right of the home page.
• Select the black rectangle at the top of the screen.
• Click "Add new device".
• Follow the on-screen instructions.

Yes, you can manage up to four different pairs of Nuance Audio Glasses within the same mobile App. However, please note the following:

• Active Pair: The App will only control one pair of Nuance Audio Glasses at a time, designated as the “active” pair.
• Settings Management: The configurations from one paired set of Glasses will not automatically transfer to others. Therefore, when switching between pairs, you may need to check and adjust the settings manually.
• Adding New Glasses: To add a new pair:
  • Launch the Nuance Audio App on your mobile device.
  • Click on the icon located at the bottom right of the home page.
  • Navigate to the "Settings" menu.
  • In the Settings menu, select "Add new Glasses".

No problem. You can follow the same procedure outlined in the initial setup after installing the Nuance Audio App on your new smartphone.

To add a new pair of Nuance Audio Glasses to your mobile App, follow these steps:

• Open the App: Launch the Nuance Audio App on your mobile device.
• Access Settings: Click on the icon located at the bottom right of the home page ("Menu"). Navigate to the "Settings" menu.
• Select Your Current Glasses: In the Settings menu, tap on the name of your paired glasses. This will take you to a dedicated interface for managing your glasses.
• Add New Glasses: Look for the option to “Add New Glasses”. Select this option to begin the pairing process for the new glasses.
• Follow Pairing Instructions: Follow the on-screen instructions to complete the pairing process for your new Nuance Audio Glasses.

To disconnect a pair of Nuance Audio Glasses from the mobile App and the associated user account, follow these steps:

• Open the App: Launch the Nuance Audio App on your mobile device.
• Access Settings: Click on the icon located at the bottom right of the home page "(Menu") and navigate to the "Settings".
• Navigate to My Glasses: In the Settings menu, select "My Glasses".
• Forget the Glasses: At the bottom of the "My Glasses" page, find and tap the “Forget these glasses” option. This will disconnect the glasses from your App. Please be aware that after the "Forget these glasses" operation is completed, it is necessary to wait for 1 minute before turning the glasses on again.
• Remove Bluetooth Association: Lastly, go to your smartphone’s Bluetooth settings and erase the association with the Nuance Audio Glasses to complete the disconnection process.

By following these steps, the Nuance Audio Glasses will be removed from both your App and your mobile device's Bluetooth settings.

To view your Nuance Audio Glasses product attributes:

• Open the Nuance Audio App: Launch the Nuance Audio App on your mobile device.
• Click on the icon: Located at the bottom right of the home page ("Menu").
• Navigate to the "Settings" menu: In the Settings menu, select "My Glasses" to access detailed information, including the Serial Number, model, firmware version, and other relevant attributes of your Nuance Audio Glasses device.

The first time the Nuance Audio App is launched, you'll be able to sign up and create your account through a guided process. Simply enter your email and verify it to register.

We recommend registering to create your own profile, calibrate your Glasses and getting access to all advanced features of the "Nuance Audio" App, enjoying more personalized support over time.

No, we currently don't support registration through Google or Apple IDs.

No, you only have to register once, either via the website or the Nuance Audio App. Once registered, you will just have to log in to access your account, regardless of your access point.

Yes. You can install the App on different smartphones and connect them to your account. If you want to activate your glasses to communicate with one smartphone instead of another, just disconnect your glasses from the prior smartphone and pair them to the new smartphone.

This isn't possible. Unfortunately, a new registration is needed with a new email address.

Click on "Forgot password" on the App's log-in page. A one-time code will be emailed to you to confirm your identity. If you want to change your password, please log out first, then follow the forgot password process.

All profile information can be updated anytime from the “My Account” section of the Nuance Audio App, which you will find by clicking on the bottom right icon of the App home page ("Menu"). The only attribute that cannot be changed is the email address used in the account registration.

By default, the App uses your smartphone's selected language. If this feature is not supported, the Application defaults to English. If necessary, a different language can be selected in “My Account” section of the App, which you will find by clicking on the bottom right icon of the App home page ("Menu").

The one-time password numeric code is used to certify your identity and the validity of the email address provided during the registration process and to retrieve your password.

No. All configurations can be perfectly managed within the Nuance Audio App by the user.

We expect you to play with different settings to find the setup that best fits your hearing needs. We recommend the following steps, after having downloaded the "Nuance Audio" App from IOS Apple App Store or Google Play Store.

• If not yet done, calibrate your glasses in a silent room
• Then, in the App's home page:
  • Toggle between the "Presets" (A, B, C or D), to find the one that works best for you and your hearing needs. (NOTE: Default setting is Preset A and Volume level 3)
  • Try different "Volume" levels, to find the one that better suits your needs
  • Determine how much "Background noise" you want to hear: lowered, standard or heightened
  • Choose between "Audio modes" - either "Frontal", to focus the amplification on sounds coming from the front, or "All-around", to amplify sounds or speeches coming from all around you.

Please note that you may have to adapt these configurations, in your day-by-day usage, depending on the specific scenario you are dealing with. Watching the television at home alone and talking to friends in a crowded restaurant, as a matter of example, are scenarios that would likely require different settings.

Presets are preconfigured amplification settings designed to enhance your listening experience with your Nuance Audio Glasses. Each preset addresses different amplification needs by adjusting various frequencies:

• Preset A – Best for flat mild hearing loss – Ideal for individuals who require slight amplification across all frequencies. This setting helps those who experience mild difficulty understanding speech and could benefit from a subtle boost in clarity.
• Preset B – Designed for sloping mild hearing loss. This setting is suitable for individuals who hear lower (bass) frequencies well but require a slight boost in higher (treble) frequencies. It is ideal for those who have minimal difficulty in optimal conditions (e.g., quiet settings, one-on-one conversations) but may struggle in more challenging environments, such as noisy settings or when conversing with multiple speakers.
• Preset C – Designed for sloping moderate hearing loss. This setting is ideal for individuals who face significant challenges in understanding speech in difficult situations. They may misinterpret certain sounds or miss parts of conversations and often rely on contextual clues or lipreading to fill in the gaps.
• Preset D – Designed for flat moderate hearing loss. This setting is ideal for individuals who experience difficulties even in quiet environments, often hearing speech as muffled and struggling to understand conversations.

To find and use the presets:

• After having downloaded the "Nuance Audio" App from IOS Apple App Store or Google Play Store, access the Nuance Audio App on your mobile device.
• Navigate to the Home Page: the preset options are available directly on the app's home page.

We encourage you to try each preset to discover which one best suits your preferences and listening environment.

Use the volume slider available on the "Nuance Audio" App's home screen to adjust the volume to your preference.

Alternatively:

• With Nuance Audio Glasses: by short pressing the button on the right temple to cycle through the volume levels. An audio prompt will confirm each change.
• With the Remote Control: by pressing the + and - buttons on the remote control to increase or decrease the volume.

The Background Noise configuration allows you to customize the level of background noise you want to hear while using your Nuance Audio Glasses. This includes ambient sounds such as traffic, air conditioning, whirring fans, running rain, and vacuuming. You have three options to choose from:

• Heightened: you’ll hear the background noise louder and more clearly.
• Standard: hear the background noise at the original sound level.
• Lowered: Minimize the amplification of background noise, making it less noticeable.

To adjust this setting, navigate to "Nuance Audio" App home page, where you'll find the option to customize the Background Noise configuration according to your preference.

The Audio Mode configuration allows you to choose your desired listening focus based on your environment:

• Frontal Mode: This mode enhances sounds coming from the front, making it easier to focus on conversations with someone directly in front of you, especially in noisy environments. Sounds from other directions are still audible but not amplified.
• All-around Mode: This mode amplifies sounds and speech from all directions, which is ideal for situations like walking or driving where you need to be aware of your surroundings. You’ll hear sounds from all directions clearly and equally.

Adjust your Audio Mode by accessing the "Audio Mode" option on the "Nuance Audio" App’s home page.

The Own Voice configuration allows you to customize how your voice is amplified by the Glasses. You can set the amplification level to no, some, or yes making it more comfortable to hear your voice during use.

To change your Own Voice configuration:

• Open the "Nuance Audio" App on your mobile device.
• Tap the icon located at the bottom right of the home page ("Menu").
• Select "Settings".
• In the Settings menu, select "Own Voice".
• Adjust the amplification level (no, some, yes) to suit your preference.

Nothing. Your preferred settings are registered and saved. The only way to erase your preferred settings is by hard resetting.

Personalized calibration is a process that optimizes the audio settings of your Nuance Audio Glasses. Calibrating is optional, but it is highly recommended for optimal performance. It serves two main purposes:

• Sound Optimization: By registering the shape of your head, personalized calibration adapts the sound output to reduce feedback noise, enhancing your overall listening experience.
• Natural Voice Feedback: It also registers your voice, allowing for a natural perception of your own voice when speaking.

You can calibrate in the initial setup steps guided by the Nuance Audio App when you first use your glasses. However, you can also recalibrate anytime with the following steps:

• Open the Nuance Audio App on your mobile device.
• Tap the icon located at the bottom right of the home page ("Menu") to access the "Settings" menu.
• In the "Settings" menu, select Calibration to restart the process.

To take the best out of your Personalized Calibration:

• Ensure that you calibrate in a silent environment for best results.
• Choose the Right Environment: a medium-sized, regularly furnished room (typically, a bedroom), provides the best acoustic conditions for calibration. Avoid empty or unusually shaped spaces and highly acoustically isolated areas.
• Maintain a Steady Position: during Calibration, remain still with your head up, avoiding any movement, particularly during the feedback cancellation phase. This ensures accurate calibration without interference.
• Voice Calibration: speak with a strong, ensuring there are no pauses or silent moments.

Finally, please note if you own multiple pairs of Nuance Audio Glasses, you should calibrate each one individually.

Yes, we recommend redoing the process every 3 months to optimize your glasses' performance.

No, there is no need to do so when you change your phone. The glasses will remember your calibrated settings.

Yes, you'll have to recalibrate your new Nuance Audio Glasses.

Mandatory data:

• User profile (name, last name, email, password, date of birth, gender, legal conditions opt-in/opt-out)
• Device profile (device model name, firmware version, serial number)

Subject to user's consent:

• Personal data (mobile number)
• Usage data (events used to track actions within Nuance Audio Glasses such as glasses turned on/off, volume level, active preset, etc.)
• Debug data (events collected to troubleshoot possible customer issues with the product such as personalized calibration info)
• Accessory data (environment noise)

The App will prompt you with a specific request before collecting personal data. You will have the option to decide whether to accept the data collection. At any time, you can change these settings by clicking on the right bottom icon of the home page ("Menu"), then selecting "My Account".

US only: Please use our store locator to find the closest store where Nuance Audio Glasses can be purchased. You can also purchase online through nuanceaudio.com.

Other countries: Nuance Audio Glasses will be available for purchase soon. Subscribe to our newsletter to be the first to know when it's launched.

You can book an Appointment in all our stores where Nuance Audio Glasses is available. Our staff will guide you through a demo product experience to test all the benefits and check-out the App functionalities.

No. Nuance Audio Glasses are classified as an Over-the-Counter hearing aid – hence, they are available directly to you without involvement or prescription from a licensed professional.

Furthermore, Nuance Audio Glasses has integrated choice between several common hearing loss compensation configurations, called presets: you can experience it and choose what is best for you to personalize and optimize the hearing support.

• 1x Nuance Audio Glasses
• 1x Glasses Case
• 1x Charging Pad, with cable included
• 1x Cleaning Cloth

By default, Nuance Audio Glasses comes with plano Transitions® Gen-S lenses, but any lens with optical power can optionally be mounted, according to your prescription and taste.

• One-year warranty coverage for both the Nuance Audio Glasses, the Charging Pad and the Remote Control.

Typically, Nuance authorized distributors offer insurance services, with coverage against accidental damages and/or warranty extensions against manufacturing defects. Please see the details with your preferred Nuance dealers.

Please see the details with your preferred Nuance dealers.

Typically, Nuance authorized distributors will accept the following payment methods:

• Credit/debit card
• Cash
• Check

Other payment options such as installed and financed payments may be available.

Prescription eyewear, such as Nuance Audio Glasses coupled with optical lenses, is usually covered by MVC plans.

Nuance Audio Glasses are classified as an over-the-counter hearing aid. Some health plans offer coverage for this type of hearing aid either via their hearing aid benefit or over-the-counter allowances.

To confirm coverage and network options, please consult your plan or check with your authorized Nuance Audio Glasses reseller.

Prescription eyewear, such as Nuance Audio Glasses coupled with optical lenses, as well as over-the-counter hearing aids, may be eligible for HSA/FSA. To confirm coverage and network options, please consult with your authorized Nuance Audio Glasses reseller.

To make your experience as smooth as possible, the following tools are available to you:

• A dedicated Learning Center, where you will find videos that will help you get familiarized with the product, discovering all its features and support you with key “how-tos” tutorials; also, it will be possible for you to consult and download documents, such as User Guides and other printed material.
• A comprehensive Troubleshooting section, to support you with common issues.
• A comprehensive FAQ section, should you have additional questions or concerns.
• A Care Tips section, providing dos and don'ts about how to treat your Nuance Audio Glasses and equipment, to preserve its functionalities and optimize its performance over time.

No. Only specialized laboratories can inspect and verify the product. If you have any doubts about its quality, you should open a support request through our Nuance support center or visit a Nuance authorized reseller

Choose to contact us through one of the following:

• Phone: 844-844-0919 (Available 7 days a week, from 8am to 8pm Eastern Time Zone)
• Webform - We'll get back to you within 24 working hours and will also keep you updated about your case and claims.
• Chat (human) - Available both via the Nuance website and App. One of our support members will be there to assist you.

Yes, it is! If you have contacted Nuance via phone or chat, we may ask for your permission to view the configuration of the App (e.g. volume, programs, focus mode). Once the remote controlling is approved from you, a support member will be able to view the information and remotely change the value of the main parameters to adjust and optimize your Nuance Audio Glasses experience.

Our support team consists of experienced Nuance Audio Glasses professionals with a deep understanding of hearing solutions. However, if medical advice is needed, we recommend you to visit your preferred hearing healthcare professional or ENT doctor.

Regardless of how you've chosen to contact us, we will keep you posted via email about the status of your warranty claim. If you reach us via email, we will address your inquiry within 24 working hours.

You can locate the serial number of your Nuance Audio Glasses in three different places:

• On the packaging box your glasses were delivered in
• On the left temple of your glasses
• In the Nuance Audio App: Menu (icon on the bottom right of the home page) > Settings > My Glasses

One year from the date of purchase. Please be aware that the one-year deadline is applicable also in the event of multiple warranty claims. This means that if after a claim request, the substitute product reveals to be defective, a new warranty claim can be opened, but the one-year count still starts from the date of purchase of the original product.

Click here [link to warranty page] for more details on the warranty policy.

The one-year warranty from the date of purchase is granted for your Nuance Audio Glasses, the Charging Pad, and the Remote Control (accessory sold separately). Please note that in the occurrence of lenses replacement within the one-year period, the warranty on the Frame, the Charging Pad, and the Remote Control will not be voided.

You can activate the warranty claim at a Nuance authorized dealer where the purchase was made, or by contacting the Nuance Support center via phone (insert link). You will be asked to present a proof of purchase or provide the serial number of the glasses or the accessory you intend to activate the warranty on.

Repairs or replacements are determined by EssilorLuxottica. However, we will honor our client’s remedy preference, unless it is impossible or disproportionate for us to do so.

Typical scenarios that don't allow for the warranty:

• The installation or replacement of any lenses should be conducted by Luxottica or a Luxottica authorized dealer for Nuance. Any damage caused by unauthorized installation, replacement or alteration of the lenses is not covered.
• Damages caused by misuse, abuse, accidents, fire, theft, disappearance, misplacement.
• Improper voltage or incorrect line voltage.
• Viruses, malware.
• Intentional conduct or neglect.
• Damages caused by usage that is not in accordance with the product instructions/documentation.
• Normal wear and tear, including lens scratches.
• Damage caused due to improper transportation or packaging when returning the product.

• Items purchased from Authorized Nuance retailers must be returned to the place of purchase.
• If you purchased your Nuance Audio Glasses on the website, please complete the following steps:

1. Contact Customer Care who will assess the status of the glasses and arrange the return for you.
2. Prepare your return with the box that your glasses arrived in. In addition to the glasses, please add all of the accessories, including the charging pad. Follow the shipping instructions inside your box.

If the box is no longer available or in a suitable condition, please contact Customer Care and we’ll mail you everything you need to complete the return.

Please note: you’ll receive a confirmation email when your refund is processed. The full refund amount will be visible in your account within x days.

If you bought your Nuance Audio Glasses from an EssilorLuxottica banner or via the website, you may return them within 30 days from the date of dispensing, or any longer period expressly provided by Applicable law or by the EssilorLuxottica banner. Nuance Audio Glasses purchased through other retailers must be returned to those retailers in accordance with their return policies.

For Nuance Audio Glasses purchased in California: This hearing aid is warranted to be specifically fit for the particular needs of you, the buyer. If the hearing aid is not initially fit for your particular needs, it may be returned to the seller within 45 days of the initial date of delivery to you. If you return the hearing aid, the seller will either adjust or replace the hearing aid or promptly refund the total amount paid. This warranty does not affect the protections and remedies you have under other laws.

If you are experiencing an issue with your Nuance Audio Glasses, please visit us at www.nuanceaudio.com to get support. If you bought Nuance Audio Glasses from an EssilorLuxottica banner, you may return them within 30 days from the date of purchase, or any longer period expressly provided by applicable law or the specific EssilorLuxottica banner. Nuance Audio Glasses purchased through non-EssilorLuxottica retailers must be returned to those retailers in accordance with their return policies.

If you purchased optional prescription lenses, you may return those separately. If you purchased optional prescription lenses from an EssilorLuxottica banner, you may return them in accordance with the specific EssilorLuxottica banner’s return policy. Optional prescription lenses purchased through non-EssilorLuxottica retailers must be returned to those retailers in accordance with their return policies.

If you have a problem with your Product, please visit us at www.nuanceaudio.com to get support. You may return the product to the retailer that you purchased it from based on that retailer’s return policy.

To operate Ray-Ban Meta glasses you need to connect your glasses with a phone and the Meta View App. Here’s the complete checklist:

• Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See complete list of supported phones here.
• Wireless internet access
• USB-C charging plug (if charging from a power outlet and not directly from a USB point)
• A valid Meta account
• Meta View App (downloadable from your App store here)

Your Ray-Ban Meta glasses come with the following accessories and user manuals:

• Charging case
• Quick Start Guide
• Safety & Warranty Guide (also downloadable here)
• Instructions for ordering Prescription lenses
• Cleaning cloth

WHEN YOU FIRST UNBOX YOUR RAY-BAN GLASSES:
1. Remove the plastic tab between the case and the glasses
2. Make sure your glasses are redocked inside the case
3. Wait until the LED light starts flashing blue
4. Your device is now ready to pair

MANUALLY:
1. Place your glasses inside the case
2. Press and hold the button on the back of the case for at least 5 seconds
3. Wait until the LED light starts flashing blue
4. Your device is now ready to pair

PAIRING YOUR GLASSES WITH YOUR PHONE:
1. Download the Meta View app from your app store and log in using your Meta account.
2. Turn on the Bluetooth setting on your phone.
3a. Start by turning on your glasses. Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The notification LED blinks white while your glasses turn on, which can take up to a minute. When the notification LED turns solid green, you're ready to continue. (If you can’t complete this step, continue to 3b, otherwise move on to step 4).
3b. Your glasses need to be fully charged before pairing. If you need to charge your glasses, place them inside the charging case and connect the case to a power source beforemoving on to step 4.
4. Put your glasses into Bluetooth pairing mode. Fold both arms and hold the capture button on top of the frames down for 12 seconds until the LED on the inside of the frames starts blinking blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.
5. Continue following the instructions in the Meta View app to finish setting up your glasses.
6. Enjoy exploring your world in a new way with the Ray-Ban Meta collection. For illustrated set up instructions, please refer to the Meta View app.

You can download the Ray-Ban Meta collection companion app, Meta View, from the Apple App or Google Play stores.

Download now

Please note: The app is also available in some countries where the product is not sold. Different terms of service may apply.

You can use "Hey Meta" to answer questions in-the-moment, get information, spark creativity and express yourself hands-free, while also taking photos and videos, calling, messaging, controlling media and volume.

Photo Capture
“Hey Meta, take a photo.”
“Hey Meta, take a picture.”

Video Capture
“Hey Meta, start a video."
“Hey Meta, start recording”
“Hey Meta, record a video now.”
"Hey Meta, take a video.”
“Hey Meta, end video.”
“Hey Meta, stop video.”

Calling and Messaging
“Hey Meta, call [contact name]."
“Hey Meta, call [contact name] on Messenger/Whatsapp.”
"Hey Meta, send a message to [contact name].”
“Hey Meta, send a message to [contact name] on Messenger/Whatsapp.”

Media and Volume Control
“Hey Meta, pause."
"Hey Meta, next.”
“Hey Meta, stop."
"Hey Meta, resume.”
“Hey Meta, volume up."
"Hey Meta, volume down.”

Battery status
“Hey Meta, battery status."
"Hey Meta, how much battery is left?”

Sharing from Glasses
"Hey Meta, take a picture and send it to [contact name]"
"Hey Meta, take a piscure and send it to [contact name] on Messanger/Whatsapp/my phone"

Time & Date
"Hey Meta, what time is it?"
"Hey Meta, what's the date?"

Be informed
"Hey Meta, who sang the song “Hey Brother”…Tell me more about the artist"
"Hey Meta, what’s the population of Singapore…Tell me one of the popular dishes there"
"Hey Meta, when was the Washington Monument built? How tall is it?"

Be inspired
"Hey Meta, what’s a fun summer drink to make with mint that isn’t too sweet?"
"Hey Meta, what are some good gift ideas for my kids - ages 6 and 8? They're into arts and crafts"

Be creative
"Hey Meta, write and old school rap about cats"
"Hey Meta, I can't attend a dinner tonight. Can you help me write a polite 1 line message...Send it to [contact name]"

Most functional voice commands operate in English, French and Italian. Meta AI assistance is only available in English.

Your glasses use Wi-Fi in two different ways:

1. For normal use, the app connects to your Wi-Fi network.
2. When importing captures or installing firmware updates, the app will connect directly to your glasses' temporary Wi-Fi network.

Ray-Ban Meta glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account.  When Ray-Ban Meta glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account. 

To factory reset, take the following steps:

a. Make sure the glasses are fully powered on and not in use
b. Slide and hold the power switch all the way to the right, while you press and hold the capture button
c. When the notification LED turns solid orange, first release the capture button followed by the power switch
d. Factory reset is complete when the notification LED turns off

Ray-Ban Meta glasses can only pair with one valid Meta account at a time. You'll need to factory reset your glasses before someone else can use them.

Charging your glasses

To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta View app.
*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.

Charging your case
To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case.

Charging safety
For safety information on charging your Ray-Ban Meta Collections please refer to the Warranty and Safety Guide.

There are two ways to take photos and videos with your Ray-Ban Meta glasses:​

1. One-touch control
To take a photo, press the capture button once. The white notification LED will blink and make a sound during the capture.
To record a video, press and hold the capture button to record a 30- or 60-second video. Press again to stop recording. The white notification LED will stay on while you're recording.
The default video length is 30 seconds, but it can be extended to 60 seconds in Meta View App settings.​

2. Hands-free voice command
When Voice is wake word enabled, you can use your voice to take a photo or video. Say "Hey Meta, take a photo" or "Hey Meta, take a video."
When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording.
To learn more, watch the Product Tour via the Meta View app within Settings. ​

You can opt-in to enable voice control in the settings of the Meta View app.

To turn Voice on or off:
1. Open Meta View and go to setting
2. Tap Voice, then toggle next to Voice Control

When attempting to make a call or send a message, you may receive a message stating: “Something went wrong. Double-check that Messenger and Bluetooth are connected.”

If you see this message while trying to make a call or send a message on Messenger, try the following steps to fix the issue.

Update and log in to the Messenger app
1. Open Apple’s App Store and search for Messenger.
2. Tap Update to update the app.
3. If the app says Open that means the app is up to date.
4. Open Messenger and sign in. Keep in mind, closing the Messenger app can interrupt hands-free calling and messaging.

Enable Bluetooth permissions for Messenger
1. Open the Settings app on your iPhone.
2. Tap Privacy then tap Bluetooth.
3. Find Messenger and turn the toggle on.

Disconnect then reconnect Messenger to Meta View To disconnect Messenger:
1. Open Meta View app tap your profile picture in the top right.
2. Tap Calling and messaging then tap Messenger.
3. Tap Disconnect Messenger.

To reconnect Messenger:
1. From the Meta View and tap your profile picture in the top right.
2. Tap Calling and messaging then tap Connect Messenger.

To clean your glasses, use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water. Gently clean the lenses, camera lens, and the nose bridge charging contacts. Dry off the glasses before putting them back inside the charging case or wearing them.

You need a Meta account to log in to the Meta View App. Both new and existing users have the option to create a new Meta account, or log in with an existing one. You can create a new account using email, Facebook or Instagram logins. When setting up an account, you'll be asked to provide basic information such as name, birthday and email address.

First, make sure your glasses are on, have finished startup, and that you're wearing them.
Then:
1. On your phone, open Facebook or Instagram
2. Tap the plus button
3. Swipe to ""Live""
4. After a few seconds you'll hear a sound, and a green widget in the app will show that your glasses are connected
5. On your glasses, double-press the capture buttton to switch between your phone and glasses cameras
6. Tap the button in the app to begin your live video

Tip: You can switch between cameras at any time, before or during a live video, by double-pressing the capture button on your glasses.

There are a few ways to create a Montage in Meta View app:
1. Tap on one video or photo capture from the gallery, go to the 3-dot menu (upper right of the media screen) and tap the "Montage" button
2. In the gallery, navigate to the "Creations" tab, and click on the "+" button
3. Multi-select a list of video or photo captures from the gallery and then tap the "Montage" button in the bottom action bar. Once you’re in the Montage creation screen, follow these steps to complete a Montage:
1. Choose captures to add as clips
2. Tap “Next” at the bottom of the screen
3. Select a Template by tapping on the one you want to use.
4. Tap “Next” in top right corner
5. Edit the title, clips, music, aspect ratio, and duration
6. Tap “Save” in the top right corner. Your Montage will now be saved in your Gallery.

To pair your glasses, open the Meta View app and make sure you're logged in to your Meta account. If you already have glasses paired to the Meta View app, go to Settings and tap the ""Add Device"" button on the top right. Then:
1. Select either Ray-Ban Stories or Ray-Ban Meta and proceed until you reach bluetooth pairing (bluetooth permissions must be granted) stage.
2. Make sure your glasses are turned on and placed in the case.
3. Press and hold the pairing button on the back of the case for 5 or more seconds. Release when the case LED pulses a blue light.
4. Your glasses should automatically appear in the app when they're ready to pair."

With the Meta View app you can add music to your videos when creating a Montage. When you create a Montage you can choose music tracks to add to your shareable Montage.

Use the touchpad on the right temple of your glasses to control playback and volume:
- Tap once to pause / resume playback
- Tap once to pause or play audio
- Double tap to skip forward
- Triple tap to skip back
- Swipe forward to turn the volume up
- Swipe back to turn the volume down
When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.

1. Enable Bluetooth on your phone and pair your glasses and phone via the Facebook View app
2. Tap the circular download button in the lower right hand corner of the app home screen, which shows how many captures are available for download
3. For things that require a fast connection to download, like import and firmware updates, your glasses will temporarily connect to their internal Wi-F network. On iOS, accept the “Join Wi-Fi Network” request and the glasses will start to transfer the files to the app.

When Voice is enabled, you can press and hold the touchpad to use it.

Bring your Ray-Ban Meta glasses to any of these LensCrafters locations and we will help complete your pair with prescription lenses for your lifestyle. click here for list of locations, or for more information on stores visit our Store Locator.

Choose between Standard and Expedited shipping in all supported countries. Our Collect in store service is available in select locations. The shipping methods available for your address will be visible at checkout. For full details please refer to our Shipping Policy.

Returns are rare for Ray-Ban Meta glasses so we’re sorry that something didn’t work out with your glasses. There are two ways to return your Ray-Ban Meta glasses.

Mail
To return your Ray-Ban Meta glasses by mail please complete the following steps:
1. Contact Customer Care who will assess the status of the glasses and arrange the return for you.
2. Import all of your captures to your phone or the Meta View app.
3. Factory reset the glasses to remove your personal data and delete your captures.
4. Turn off the glasses.
5. Prepare your return with the box that your glasses arrived in.
In addition to the glasses please add all of the accessories, including the charging case. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return. Follow the shipping instructions listed on your box. Or download the instructions here

In store
To return your Ray-Ban Meta glasses in store please complete the following steps:
1. Import all of your captures to your phone or the Meta View app.
2. Factory reset the glasses to remove your personal data and delete your captures.
3. Turn off the glasses.
4. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case. If the box is no longer available or in a suitable condition, a member of the store will take care of it directly.
5. Take the glasses to your nearest LensCrafters store and a member of the store team will take care of the return shipment for you. You can use the store locator to find the LensCrafters store closer to you.
Please note: your refund request will be processed in store and you’ll receive a confirmation email when your refund is processed. The full refund amount will be visible in your account within 5 days.

The autofix feature allows your glasses to correct pictures automatically by cropping the image where there is a partial occlusion (hats or hair) and adjusting the lighting. Autofix is applied by default to media imported to the Meta View app and is visible in the Home and Gallery sections. You can always choose to remove the corrections and revert to the original version.

Look and ask with Meta AI allows you to say “Hey Meta, look and…” to ask your glasses questions about the world around you. You could ask Meta AI the definition of a word in the book you’re reading, the name of the houseplant you’re looking at, or to write a funny caption about the dog chasing its tail in front of you. There are lots of things Meta AI can do, and we’re working on expanding that list over time. How does it work? When you use look and ask with Meta AI, your glasses will send a photo or video of what you’re looking at to Meta’s cloud to be processed with AI. After processing, Meta AI will deliver an audio response on your glasses, and you will be able to review your request, the image or video taken, and the AI response in the AI tab. All photos and videos processed with AI are stored and used to improve Meta products, and will be used to train Meta’s AI with help from trained reviewers. Processing with AI includes the contents of your photos and videos, like objects, text or audio. This information will be collected, used and retained in accordance with Meta’s Privacy Policy. Here are just a few examples of what you can say using look and ask with Meta AI: Start by saying

"Hey Meta, look and..."

Understanding text
- "Translate this text into English.”
- “What is the definition of this word?”

Sightseeing
“What architectural style is this?”
“How old is this building?”

Meal planning
- "What can I make with these ingredients?”
- “What can I pair with this wine?” Gardening
- "What is this plant?”
- “How much water do these flowers need?”

Shopping
- "How much does this cost?"
- “Which one of these books should I read?” Expression
- "Describe this landscape in an inspiring way."
- “Write a funny Instagram caption about this dog.”

If you’re biking, climbing, or just walking through the grocery store, you can put your phone away and go hands-free while continuing to share video in real-time. You can share the view from your Ray-Ban Meta glasses while on a Messenger or WhatsApp video call by tapping the glasses symbol on your phone or double-pressing the capture button on your glasses.
- On a video call, double-press the capture button to switch from phone camera to glasses camera, double press again to switch back
- Once you’re sharing video from glasses camera, you can lock your phone to go hands-free while continuing to share your PoV

Stream Apple Music from your phone to your glasses, and control audio playback using touch and voice controls.

To turn on Apple Music
1. From the Meta View app, tap the gear symbol in the bottom right
2. Tap Apple Music
3. Tap Connect Apple Music Touch controls

Use the following gestures on the glasses touchpad.
- Tap and hold to play a recommendation from Apple Music
- Tap once to pause or play audio
- Double-tap to skip forward
- Triple-tap to skip back
- Swipe forward to turn the volume up
- Swipe back to turn the volume down Voice controls

If you’ve enabled voice controls in Meta View, you can control playback and use your voice to search by saying the following phrases:
Start by saying “Hey Meta...”
- Play Apple Music
- Pause
- Skip
- Volume up/down
- Play… (name any song, album, artist, playlist or station)
When you close your glasses, audio streaming will be paused. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

We’re sorry that something didn’t work out with your glasses.

There are two ways to return your Ray-Ban Stories.

Mail
To return your Ray-Ban Stories by mail please complete the following steps:

1. Contact Customer Care who will assess the status of the glasses and arrange the return for you.
2. Import all of your captures to your phone or the Facebook View app.
3. Factory reset the glasses to remove your personal data and delete your captures.
4. Turn off the glasses.
5. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case and cable. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return.
6. Follow the shipping instructions listed on your box. Or download the instructions here

In Store
To return your Ray-Ban Stories in store please complete the following steps:

1. Contact Customer Care who will assess the status of the glasses and arrange the return for you.
2. Import all of your captures to your phone or the Facebook View app.
3. Factory reset the glasses to remove your personal data and delete your captures.
4. Turn off the glasses.
5. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case and cable. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return.
6. Take the packed box to a LensCrafters store that stocks Ray-Ban Stories and a member of staff will take care of the return shipment for you.


Please note: your refund request won’t be processed in store, but when your order has been returned to our warehouse.

Choose between Standard and Expedited shipping in all supported countries. Our Collect in store service is available in select locations. The shipping methods available for your address will be visible at checkout. For full details please refer to our Shipping Policy.

To operate Ray-Ban Stories you need to connect your glasses with a smart phone and the Facebook View App. Here’s the complete checklist:

• Smart phone with a recently released operating system: Android 8.1 and above (with location services enabled) or iPhone 6S or above, running iOS 13 and above
• Wireless internet access
• USB-C charging plug (if charging from a power outlet and not directly from a USB point)
• A valid Facebook account
• Facebook View App (downloadable from your App store or by scanning this QR code)

Your Ray-Ban Stories comes with the following accessories and user manuals:

• Charging case
• Type-C to Type-C USB charging cable
• Soft glasses pouch
• Quick Start Guide
• Safety & Warranty Guide (also downloadable here)

1. Download the Facebook View app from your app store and log in using your Facebook account.
2. Turn on the Bluetooth setting on your phone.
3a. Start by turning on your glasses. Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The notification LED blinks white while your glasses turn on, which can take up to a minute. When the notification LED turns solid green, you're ready to continue. (If you can’t complete this step, continue to 3b, otherwise move on to step 4)
3b. Your glasses should arrive partially charged, however you may need to charge your glasses before moving on to step 4. Place them inside the charging case and connect the case to a power source.
4. Put your glasses into Bluetooth pairing mode. Slide and hold the power switch for 5 seconds and release when the light blinks blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.
5. Continue following the instructions in the Facebook View app to finish setting up your glasses.
6. Enjoy exploring your world in a new way with Ray-Ban Stories.

For illustrated set up instructions, please refer to the Facebook View app.

You can't change your Ray-Ban Stories lenses and attempting to do so will invalidate the warranty. At the time of purchase, you’re free to choose from a range of lens colors, lens treatments, and whether you’d like to add your prescription.

You can view the complete range of frame and lens combinations here.

Your glasses use Wi-Fi in two different ways:

1. For normal use, the app connects to your Wi-Fi network.
2. When importing captures or installing firmware updates, the app will connect directly to your glasses' temporary Wi-Fi network.

You can find your Ray-Ban Stories Serial Number in two places:

1. In the Facebook View app under: Settings - My Glasses - About
2. Printed on the inside of the left temple of your glasses

You can also find your case Serial Number in two places:

1. In the Facebook View app under: Settings - My Glasses - About
2. Printed on the case interior.

Ray-Ban Stories can only pair with one Facebook account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account.
When Ray-Ban Stories go through a factory reset, it permanently erases all captures and any associations between the glasses and your Facebook Account.

To factory reset, take the following steps:

a. Make sure the glasses are fully powered on and not in use
b. Slide and hold the power switch all the way to the right, while you press and hold the capture button
c. When the notification LED turns solid orange, first release the capture button followed by the power switch
d. Factory reset is complete when the notification LED turns off

Ray-Ban Stories can only pair with one valid Facebook account at a time. You'll need to factory reset your glasses before someone else can use them.

The power ON/OFF switch is located on the left inner arm of the glasses, near the hinge.

To turn ON: Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.

To turn OFF: Slide the power switch all the way to the left. There is no LED or sound to signal that the glasses have turned off.

If you’ve paired your phone and glasses before, they should automatically pair again. To pair them for the first time, follow these set up instructions.
If your glasses aren't connecting to the app, follow the in-app suggestions or manually try the following actions:
1. Forget Device in your phone’s Bluetooth menu and pair them again
2. Close and relaunch the Facebook View app
3. Download the latest version of the app from your app store
4. Make sure your glasses are sufficiently charged
5. Force restart the device. Follow these instructions.

Charging your glasses
To charge your glasses, put them in the charging case*. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case.
The case can recharge your glasses multiple times and we recommend storing your glasses in the case whenever you’re not using them.
*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.

Charging your case
To charge your charging case, use the USB cable that came with your glasses to connect the case with a charger or port. To charge from a wall outlet, you'll need a USB-C plug, which is not included with your glasses.

Case LED
Your charging case has an LED indicator on the front of the case, which shows charge status of the case or glasses.
When you open the case without your glasses inside, the LED will show the charge level of your case. Green means that your case has over 80% charge and orange means you have less than 80% charge. If you see red blinking, this means your case is out of battery.
When you open the case and your glasses are charging inside, the LED will show the charge level of your glasses. Red means the case is out of battery or your glasses are not charging, green means that your glasses are fully charged, and pulsing orange means your glasses are charging. If your case is plugged in, the LED will remain on. If your case is not plugged in, the LED indicator will show charge level for 8 seconds.
You can also see the charging status via the Facebook View app within Settings.
You’ll be able to see the battery status of your glasses via the Facebook View app within Settings. If the glasses are charging in the case, you’ll also see the battery status of your case.

Charging safety
For safety warning on charging your Ray-Ban Stories please refer to the Warranty and Safety Guide.

Your Ray-Ban Stories glasses and Charging Case have different charge lifecycles:

Charging Case
Fully charged case provides you with an additional 3 days of glasses use.
You can fully the charge case to 100% in 180 minutes

Glasses Battery
Fully charged glasses last up to 6 hours for moderate usage and up to 3 hours with continuous audio streaming and Facebook Assistant. This may vary with use and other factors.
The glasses can capture and sync up to 50 videos or up to 200 photos per full charge.
You can fully charge the glasses to 100% in 70 minutes in the charging case
You can quick charge the glasses to 50% in 30 minutes in the charging case

Fully charged glasses last up to 6 hours for moderate usage and up to 3 hours with continuous audio streaming and voice assistant. This varies with use an other factors.
The glasses can capture and sync up to 50 videos or up to 200 photos per full charge.

There are two ways to check the charge level of your glasses and case:

1. Use the Case LED
Your charging case has an LED indicator on the front of the case, which shows charge status of the case or glasses. When you open the case without your glasses inside, the LED will show the charge level of your case. Green means that your case has over 80% charge and orange means you have less than 80% charge. If you see red blinking, this means your case is out of battery.
When you open the case and your glasses are charging inside, the LED will show the charge level of your glasses. Red means the case is out of battery or your glasses are not charging, green means that your glasses are fully charged, and pulsing orange means your glasses are charging. If your case is plugged in, the LED will remain on. If your case is not plugged in, the LED indicator will show charge level for 8 seconds.

2. Use the Facebook View app
When your glasses are connected to the app, you’ll be able to see the charge status within Settings. To see the case charging level within the app, dock your glasses in the charging case.

There are two ways to take photos and videos with your Ray-Ban Stories:

1. One-touch control
To take a photo, press and hold the capture button. The white notification LED will blink and make a sound during the capture.
To record a video, press the capture button once to record a 60-second video. Press again to stop recording. The white notification LED will stay on while you're recording.

2. Hands-free voice command
When Facebook Assistant is wake word enabled, you can use your voice to take a photo or video. Say "Hey Facebook, take a photo" or "Hey Facebook, take a video."
When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording. To learn more, watch the Product Tour via the Facebook View app within Settings.

The notification LED, located inside near the right temple, changes color to signal a change of status relating to power, the capture function, Facebook Assistant, and the call function.

Power
Power on: The notification LED blinks white for about 12 seconds, then turns green for a couple seconds to let you know your glasses are ready to use.
Wake: The notification LED briefly blinks white then green to let you know your glasses are ready to use.
Low battery: The notification LED blinks orange 4 times when your glasses have low battery.
Shutdown: The notification LED blinks red 4 times when your glasses are about to automatically shut down when battery runs out, they get too hot, or too cold.

Photo and Video Capture
Photos: Both the notification LED and the capture LED blink white once when you take a photo.
Videos: Both the notification LED and the capture LED turn solid white while you record video.
Capture errors: The notification LED turns solid orange for about 3 seconds if it runs into a problem that prevents you from taking captures.

Facebook Assistant
Facebook Assistant: The notification LED will pulse white to let you know Facebook Assistant is listening.

Calling
Incoming call: The notification LED blinks white.
Call connected: The notification LED pulses white while you're on a call.

Use the touchpad on the right-side temple of your glasses to control playback and volume:

• Tap once to pause / resume playback
• Tap once to pause or play audio
• Double tap to skip forward
• Triple tap to skip back
• Swipe forward to turn the volume up
• Swipe back to turn the volume down

When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.

To adjust volume on your glasses, swipe forward on the touchpad to turn up volume and swipe back to turn down volume. You can check how the volume sounds to people around you by removing your glasses while media is playing.
You can also adjust the volume of system sounds in the Facebook View app. Some examples of system sounds include low-battery warning and a sound to indicate you're taking a photo.

To adjust the volume of system alerts:

1. From the Facebook View App, tap on your profile photo in the top right.
2. Tap System Alerts.
3. Tap System Sounds.

1. Enable Bluetooth on your phone and pair your glasses and phone via the Facebook View app
2. Tap the circular download button in the lower right hand corner of the app home screen, which shows how many captures are available for download
3. For things that require a fast connection to download, like import and firmware updates, your glasses will temporarily connect to their internal Wi-F network. On iOS, accept the “Join Wi-Fi Network” request and the glasses will start to transfer the files to the app.

Once you’re in the Facebook View app, select a photo or video and tap on the share icon. You’ll see different ways to share your captures or save them to your phone's camera roll or gallery. Limitations may apply depending on which app you're sharing to.

Facebook View features several tools to help you edit your photos and videos. You can crop, straighten*, adjust lighting and add enhancements to your captures and trim your videos. You can always select Revert to revert back to the original photo.

How to edit your capture:
1. Tap on the capture you want to edit.
2. Tap the edit icon.

How to use the Adjust tool:
Adjust the Brightness slider to make your capture brighter or darker.
Adjust the Sharpen slider to add crispness to your capture.
Adjust the Saturation slider to increase or decrease the color intensity of your capture (example: adjust up to make the red redder).
Adjust the Warmth slider to shift the colors of your capture toward warmer orange tones or cooler blue tones.
Tap Enhance to automatically improve the quality of your capture.

How to use the Crop tool:
Adjust the Straighten slider to change the photo’s vertical or horizontal perspective.
Choose to crop your capture to landscape, square, or portrait orientation.
You can also crop by touching the screen and pinching to zoom in.
You may move the capture and adjust how it fits within the frame. Use the grid to help you frame the capture.


How to trim your video:
Adjust the slider on either side of your video to change the start and end time of your video.
You may also preview your trimmed video by pressing the play button.

*Straighten is currently only available for iOS but is coming soon on Android.

To create a Montage in Facebook View, follow these steps:

1. Tap on one video capture from the gallery
2. Tap the “Montage” icon in the middle of the action bar
3. Choose captures to add as clips
4. Tap Next at the bottom of the screen
5. Select a Template by tapping on the one you want to use.
6. Tap Next in top right corner
7. Edit the title, clips, music, and aspect ratio, and duration
8. Tap Save in the top right corner

Your Montage will now be saved in your Gallery.

Follow these steps to create a Flashback in Facebook View:

1. Tap on a photo from your gallery
2. Tap the “Flashback” icon in the middle of the action bar
3. Choose a Template by tapping on the one you want to use
4. Follow prompts to reposition the photo, change focus, or add text
5. Tap Save in the top right corner (the Flashback will now be saved to your Gallery)

You can enable Facebook Assistant in the settings of the Facebook View app.

To turn Facebook Assistant on or off:
1. Open Facebook View and tap your profile picture in the top right of the screen.
2. Tap Facebook Assistant, then tap the toggle next to Facebook Assistant.

You can use "Hey Facebook" to capture photos and videos, make calls and send messages, control media and volume, and check battery status by saying:

Photo Capture
“Hey Facebook, take a photo.”
“Hey Facebook, take a picture.”

Video Capture
“Hey Facebook, start a video."
“Hey Facebook, start recording”
“Hey Facebook, record a video now.”
"Hey Facebook, take a video.”
“Hey Facebook, end video.”
“Hey Facebook, stop video.”

Calling and Messaging
“Hey Facebook, call [contact name]."
“Hey Facebook, call [contact name] on Messenger/Whatsapp.”
"Hey Facebook, send a message to [contact name].”
“Hey Facebook, send a message to [contact name] on Messenger/Whatsapp.”

Media and Volume Control
“Hey Facebook, pause."
"Hey Facebook, next.”
"Hey Facebook, stop."
"Hey Facebook, resume.”
“Hey Facebook, volume up."
"Hey Facebook, volume down.”

Battery status
“Hey Facebook, battery status."
"Hey Facebook, how much battery is left?”

Facebook Assistant currently operates in English, French and Italian. But selected voice commands are only available in English.

When attempting to make a call or send a message, you may receive a message stating: “Something went wrong. Double-check that Messenger and Bluetooth are connected.” If you see this message while trying to make a call or send a message on Messenger, try the following steps to fix the issue.

Update and log in to the Messenger app

1. Open Apple’s App Store and search for Messenger.
2. Tap Update to update the app.
a. If the app says Open that means the app is up to date.
3. Open Messenger and sign in.

Keep in mind, closing the Messenger app can interrupt hands-free calling and messaging.

Enable Bluetooth permissions for Messenger

4. Open the Settings app on your iPhone.
5. Tap Privacy then tap Bluetooth.
6. Find Messenger and turn the toggle on.

Disconnect then reconnect Messenger to Facebook View
To disconnect Messenger:

7. Open Facebook View and tap your profile picture in the top right.
8. Tap Calling and messaging then tap Messenger.
9. Tap Disconnect Messenger.

To reconnect Messenger:

10. From the Facebook View and tap your profile picture in the top right.
11. Tap Calling and messaging then tap Connect Messenger.

If you find that your glasses aren't responding, try the following troubleshooting steps.

Restart Glasses
1. With your glasses on, slide and hold the power switch to the right for about 12 seconds until the notification LED starts blinking white.
2. Release the power switch, then wait until the notification LED turns green.

Factory Reset
Warning: This will delete all the captures on your glasses.
1. Make sure your glasses are on and ready, which means no blinking LED and they're not busy.
2. Slide and hold the power switch to the right while you press and hold the capture button.
3. When the LED turns orange, first release the capture button followed by the power switch.

If you’re glasses aren’t turning on, try the following steps:

1. Dock the glasses inside the charging case and charge for an hour. Make sure the charging pins on the case and glasses are clean. If the glasses are charging, the LED indicator on the case will show pulsing orange. If you don’t see a charging indicator, try charging the case from a different outlet, with a different cable, with a different charger or with a USB-C charging block.
2. Slide and hold the power switch for 5-10 seconds to check for the glasses notification LED indicator. The LED will blink white for about 12 seconds and will turn solid green when the glasses are ready to use.
3. If you’ve tried steps 1 to 3 and your glasses still don’t turn on after several hours of charging, you can request a replacement pair. Please follow these instructions on how to begin a replacement request.

Please note:
• Your glasses and charging case should arrive partially charged.
• Using the case is the only method to charge your glasses.
• We recommended charging your glasses in the case whenever you’re not using them.
• Software updates requires a minimum charge level that varies depending on temperature. The Facebook View app shows a warning message if your glasses need more charge to proceed with an update.

If your glasses aren’t pairing with the Facebook View app, try the following troubleshooting steps.

Make sure that:
1. Your glasses are charged and turned on: Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.
2. Bluetooth is enabled on your phone.
3. Your glasses are unpaired on your phone. If you are on iOS, go to your phone's bluetooth settings. Tap the info icon next to your glasses from the list of devices. Tap Forget This Device. This step isn't necessary on Android devices.
4. The device is in pairing mode: Slide and hold the power switch for 5 seconds and release when the light blinks blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.

If Ray-Ban Stories still doesn’t appear in the app, complete the following steps:
1.Turn your glasses off and back on again
2.Try quitting the Facebook View app and reopening it.

If you’re still unable to pair to the app during setup, please contact customer care.

To clean your glasses use a dampened cloth and mild soap avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water.

You can use either Whatsapp or Messenger to send and receive messages. Once you’ve selected your default provider in the Facebook View app the following voice commands will automatically activate your chosen method.

To send a message
“Hey Facebook, send a message to [contact name].”

To hear message notifications
In your view app settings, under "calling and messaging", choose the service (Messenger, WhatsApp) and select "announce messages”.

To hear message content in notifications
In your view app settings, under "calling and messaging", choose the service (Messenger, WhatsApp) and select "announce messages" and "read out messages”. If you don’t want to send a message with your default provider, use the following command to activate the alternative method:

To send a message
“Hey Facebook, send a message to [contact name] on Messenger/Whatsapp.”
Currently WhatsApp voice commands are only available in English, so to use this function your Facebook View app language needs to be set to English.

You can use either Whatsapp or Messenger to make calls.
​Once you’ve selected your default provider in the Facebook View app the following voice commands will automatically activate your chosen method:​

To make a call​
“Hey Facebook, call [contact name]”
If you don’t want to make a call with your default provider, use the following command to activate the alternative method:

To make a call​
“Hey Facebook, call [contact name] on Messenger/Whatsapp.”
Currently WhatsApp voice commands are only available in English, so to use this function your Facebook View app language needs to be set to English.

Updating to Android 13 may cause the following issues when using Bluetooth with Ray-Ban Stories on some Android devices: Bluetooth audio may stop working. Restarting your phone may fix this. Some music controls may not work, such as tapping the touchpad or using Facebook Assistant to play, pause and skip forwards or back. You can still control music apps through your phone and listen with your Ray-Ban Stories. Answering incoming phone calls by tapping the touchpad or using Facebook Assistant may not work. You can still answer calls on your phone and use Ray-Ban Stories to speak to the caller. We're working on software updates to address these issues.

A Meta Account isn't a social media profile; it's a new way to log in to the Facebook View app that gives you more control over the information you share and how you interact with Meta devices. From July 2023, you'll need a Meta account to use Facebook View and Ray-Ban Stories. Learn more at Meta.com

In July 2023, we're launching Meta accounts for Ray-Ban Stories users in all supported countries. You'll be notified about the Meta account launch and corresponding privacy policy update. You're encouraged to install the latest version of the firmware and app software in preparation for the Meta accounts launch. Learn more at Meta.com

When you log in to Facebook View, you'll be directed through the steps to create a Meta account. You can also create one on your own here. You can use your existing Facebook or Instagram credentials or your email. When creating a Meta account, you'll be asked for basic information such as name, email, phone number and birthday. Learn more at Meta.com

The experience using Facebook View doesn't change if you add your Facebook or Instagram account to your Meta account. You can still access and use hands-free calling and Messaging via Messenger and WhatsApp or share photos and videos to Facebook or Instagram without adding these accounts to your Account Center. Learn more at Meta.com

Once you switch to a Meta account in the Facebook View app, you have 60 days to pair your glasses to complete the migration. If migration isn't completed within 60 days, you'll need to do a factory reset (which will result in a loss of any photos or videos stored on the glasses and not yet imported to the app).